CRM for car dealerships and service stations
CRM systems are implemented to manage the customer base and their vehicles, and to automate sales and service.
What are the specifics of CRM in the automotive business?
It is imperative to oversee not only customer interactions but also the data pertaining to their vehicles, including the vehicle identification number (VIN), mileage, and service history. CRM for the automotive sector enables the management of the sales funnel for both new and used vehicles, the automation of service appointments, the prompting of customers to undergo scheduled maintenance, and the generation of personalised offers for trade-ins or the purchase of a new vehicle.
Audit of sales and service processes
Your customer journey is analyzed.
Customization of customer and car cards
Fields to store all the necessary data are created
Automation of the car sales funnel
The stages from application to delivery are customized
Setting up service processes
Automation of maintenance appointments, reminders, and feedback collection
Integration with the website, telephony, and accounting systems
A single ecosystem is created
Training of managers and receptionists
Trainings on how to work in CRM are conducted
From car sales to lifetime service
The dealership's primary revenue source is derived from the ongoing maintenance services rather than a single vehicle sale. A CRM system is designed to facilitate the establishment and maintenance of long-term relationships with customers. Timely reminders regarding maintenance, special offers for winter tyres and favourable trade-in conditions in a few years increase the LTV (lifetime value) of each client.
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Increase in repeat sales and upsells
Effective work with the existing base -
Increasing the workload of the service station
Automatic reminders about the need for service -
Growth of customer loyalty
Personalized approach and care -
Transparency of the sales department
Full control over transactions and the efficiency of managers -
A single database of customers and their cars
All information in one place -
Improving the quality of service
The manager sees the full history of interaction
Our approach
We manage your projects using established agile techniques to ensure collaboration between all parties involved. Our streamlined process results in quicker completion times and the attainment of even the most challenging objectives.
- Web development
- UX/UI Design
- Discovery Phase
- Mobile Development
- AWS and Cloud services consulting
- Test Automation
- Product-to-market launch
Web development
We employ diverse web programming methods for smooth platform operation. Our full web development cycle encompasses different programming languages for optimal technical solution architecture.
We analyze
- Choose your tech stack
- Create solution architecture
UX/UI Design
We create a comprehensive product from start to finish and offer customized web UX/UI design to meet your specifications. We always keep in mind the end-users to enhance their experience.
We analyze
- Fulfilling the client’s request
- Creating UX/UI design
- Improving end-user experience
Discovery Phase
We conduct thorough research on the client's business to identify areas for improvement before beginning any development work. Our planning phase is crucial to ensuring successful outcomes and delivering better results.
We analyze
- We conduct thorough resea
- We strategize
- We aim for an optimized result
Mobile Development
To ensure optimal productivity for your business on web and mobile devices, we offer a comprehensive mobile app development solution. Our services include complete native development for iOS and Android to cater to your client needs.
We analyze
- Create a convenient mobile web version
- iOS and Android platforms
- Full cycle development
AWS and Cloud services consulting
We offer AWS cloud consulting services to ensure the security of your corporate information. Our services will help you connect cloud servers for safe storage and understand the basic needs of cloud storage for your business.
We analyze
- Ensuring the security of your business
- Offering comprehensive consulting on cloud technology
- Providing the appropriate cloud solution
Test Automation
Before launching the project, we rigorously test the product with three types of test automation services: unit tests, E2E tests, and integration tests. This ensures that everything operates smoothly before you launch to the market.
We analyze
- Three test types
- Bug-fixing
- Triple-checking before launch
Product-to-market launch
We are dedicated to making your product a success with innovative ideas and a passion for excellence. Our commitment ensures your success and we meticulously prepare every aspect to launch your product in the market with confidence.
We analyze
- Comprehensive support for launch and beyond
- Market analysis
- Consulting for a successful launch
Case
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Implemented projects