CRM integration and automation
Your website, warehouse, and customer base are integrated into a single system. Order processing and customer communication are automated
Why does an online store need CRM?
CRM (Customer Relationship Management) is a system that stores all information about customers and their orders. Integration of CRM with the website allows you to automatically create a customer card and order as soon as someone makes a purchase. Managers see the entire history of interaction, which allows them to provide better service. Automation can also include synchronization of balances with the warehouse and sending SMS/email.
Business process analysis
Current order processing and customer communication methods are thoroughly studied
Selection of a CRM system
The optimal solution (KeyCRM, KeepinCRM, or Zoho) — is expertly chosen for you
CRM setup
Sales funnels, customer profiles, and deal cards are expertly created
Website integration
The transfer of order and customer data to the CRM system is expertly configured
Integration with other services
Telephony, postal, and delivery services are seamlessly connected into your workflow
Team training
Your managers are thoroughly trained to work confidently with the new system
Advantages of a systematic approach to sales
Without a CRM system, it's easy to lose an order, forget to call a customer back, or sell a product that's out of stock. This leads to loss of money and reputation. The implementation of CRM systematizes the work of the sales department, eliminates the human factor, and provides the manager with complete analytics: how many orders have been processed, what is the efficiency of each manager, and at what stage customers get stuck.
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Reducing the number of errors
Automation eliminates the risk of human error -
Speeding up order processing
Managers spend less time on routine operations -
Preservation of the customer base
The entire history of customer interaction in one place -
Improved service
The manager sees the entire purchase history and can give relevant advice -
Transparent sales analytics
Easy to track team and channel performance -
Increase repeat sales
The ability to segment the base for personalized mailings
Our approach
We manage your projects using established agile techniques to ensure collaboration between all parties involved. Our streamlined process results in quicker completion times and the attainment of even the most challenging objectives.
- Web development
- UX/UI Design
- Discovery Phase
- Mobile Development
- AWS and Cloud services consulting
- Test Automation
- Product-to-market launch
Web development
We employ diverse web programming methods for smooth platform operation. Our full web development cycle encompasses different programming languages for optimal technical solution architecture.
We analyze
- Choose your tech stack
- Create solution architecture
UX/UI Design
We create a comprehensive product from start to finish and offer customized web UX/UI design to meet your specifications. We always keep in mind the end-users to enhance their experience.
We analyze
- Fulfilling the client’s request
- Creating UX/UI design
- Improving end-user experience
Discovery Phase
We conduct thorough research on the client's business to identify areas for improvement before beginning any development work. Our planning phase is crucial to ensuring successful outcomes and delivering better results.
We analyze
- We conduct thorough resea
- We strategize
- We aim for an optimized result
Mobile Development
To ensure optimal productivity for your business on web and mobile devices, we offer a comprehensive mobile app development solution. Our services include complete native development for iOS and Android to cater to your client needs.
We analyze
- Create a convenient mobile web version
- iOS and Android platforms
- Full cycle development
AWS and Cloud services consulting
We offer AWS cloud consulting services to ensure the security of your corporate information. Our services will help you connect cloud servers for safe storage and understand the basic needs of cloud storage for your business.
We analyze
- Ensuring the security of your business
- Offering comprehensive consulting on cloud technology
- Providing the appropriate cloud solution
Test Automation
Before launching the project, we rigorously test the product with three types of test automation services: unit tests, E2E tests, and integration tests. This ensures that everything operates smoothly before you launch to the market.
We analyze
- Three test types
- Bug-fixing
- Triple-checking before launch
Product-to-market launch
We are dedicated to making your product a success with innovative ideas and a passion for excellence. Our commitment ensures your success and we meticulously prepare every aspect to launch your product in the market with confidence.
We analyze
- Comprehensive support for launch and beyond
- Market analysis
- Consulting for a successful launch
Case
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Implemented projects