Implementation of a CRM system for guests
Customer data is collected to send birthday wishes, tailor exclusive offers, and enhance guest loyalty
What is CRM for a restaurant or hotel?
CRM (Customer Relationship Management) for HoReCa is an incredible system that stores the history of each guest's interactions, including frequency of visits, favorite dishes or rooms, average check, and date of birth. This data is your key to unlocking unparalleled customer service. You can offer a guest their favorite table, delight them with a birthday dessert, or send a special offer that will make them jump for joy!
Analyze the points of contact with the guest
Determine where data can be collected (booking, Wi-Fi, loyalty program)
Selection and customization of a CRM system
The system is customized to align with the specific needs of your business
Integration with the booking system and POS
The collection of data on visits is automated
Development of a loyalty program
Loyalty programs, including bonuses and discounts, are developed to enhance customer engagement
Setting up automatic mailings
Automated triggers (birthday wishes and re-engagement notifications) are set up to maintain customer connection
Staff training
Staff members, including waiters and hostesses, are instructed on how to leverage data to improve customer experience
Personalization is the key to loyalty
In today's highly competitive world, guests are looking for more than just delicious food or a comfortable room—they want to feel special! When you address a guest by name and remember their preferences, it creates an incredible emotional connection! A CRM system is the technical foundation for such a service, and it's absolutely amazing! It allows you to transform service from conveyor to individual, which is the key to high loyalty.
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Increase in repeat visits
Personalized service motivates guests to return -
Increase in the average check
Special offers based on guest preferences -
Increase in LTV (Lifetime Value)
Each guest brings more profit over time -
Effective marketing
Segmentation of the database for targeted mailings and promotions -
Improved reputation
Guests share positive impressions about the high level of service -
Collecting valuable feedback
The ability to conduct surveys among regular customers
Our approach
We manage your projects using established agile techniques to ensure collaboration between all parties involved. Our streamlined process results in quicker completion times and the attainment of even the most challenging objectives.
- Web development
- UX/UI Design
- Discovery Phase
- Mobile Development
- AWS and Cloud services consulting
- Test Automation
- Product-to-market launch
Web development
We employ diverse web programming methods for smooth platform operation. Our full web development cycle encompasses different programming languages for optimal technical solution architecture.
We analyze
- Choose your tech stack
- Create solution architecture
UX/UI Design
We create a comprehensive product from start to finish and offer customized web UX/UI design to meet your specifications. We always keep in mind the end-users to enhance their experience.
We analyze
- Fulfilling the client’s request
- Creating UX/UI design
- Improving end-user experience
Discovery Phase
We conduct thorough research on the client's business to identify areas for improvement before beginning any development work. Our planning phase is crucial to ensuring successful outcomes and delivering better results.
We analyze
- We conduct thorough resea
- We strategize
- We aim for an optimized result
Mobile Development
To ensure optimal productivity for your business on web and mobile devices, we offer a comprehensive mobile app development solution. Our services include complete native development for iOS and Android to cater to your client needs.
We analyze
- Create a convenient mobile web version
- iOS and Android platforms
- Full cycle development
AWS and Cloud services consulting
We offer AWS cloud consulting services to ensure the security of your corporate information. Our services will help you connect cloud servers for safe storage and understand the basic needs of cloud storage for your business.
We analyze
- Ensuring the security of your business
- Offering comprehensive consulting on cloud technology
- Providing the appropriate cloud solution
Test Automation
Before launching the project, we rigorously test the product with three types of test automation services: unit tests, E2E tests, and integration tests. This ensures that everything operates smoothly before you launch to the market.
We analyze
- Three test types
- Bug-fixing
- Triple-checking before launch
Product-to-market launch
We are dedicated to making your product a success with innovative ideas and a passion for excellence. Our commitment ensures your success and we meticulously prepare every aspect to launch your product in the market with confidence.
We analyze
- Comprehensive support for launch and beyond
- Market analysis
- Consulting for a successful launch
Case
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Implemented projects