CRM for a sports club
Systems for managing the client base, season tickets, visits, and communication with club members are implemented.
Why does a fitness club need a CRM?
CRM for a fitness club is a centralised system that combines customer data. It maintains a record of memberships and their expiration dates, documents each visit, and stores the history of purchases (personal training, bar products). This feature enables you to automatically prompt customers to renew their membership, personalise offers, and analyse customer behaviour.
Analysis of club processes
The way you work with clients and season tickets is studied
Selection and customization of an industry-specific CRM
The system is adapted to your needs
Setting up season ticket management
Different types of club cards are created
Integration with the access control system (turnstiles)
The accounting of visits is automated
Automation of communications
Reminders about the end of the season ticket are set up
Setting up reports and analytics
Analysis of attendance, sales, and customer LTV
From customer accounting to loyalty management
In the absence of a CRM system, the only option is to sell season tickets. CRM is a tool that can be used to build relationships. The system enables you to identify clients who have not been training for a significant period of time and motivate them to resume their training. Alternatively, consider offering a discount on subscription renewal to customers whose subscriptions are about to expire. This is a transition from reactive to proactive customer base management.
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Increase the number of subscription renewals
Automatic reminders and personalized offers -
Reducing customer churn
The ability to respond in time to a decrease in activity -
Automation of the reception
Fast customer service -
Transparent business analytics
A clear understanding of attendance and profitability indicators -
Increase sales of additional services
Offers based on customer data -
Improved service
Personalized approach to each club member
Our approach
We manage your projects using established agile techniques to ensure collaboration between all parties involved. Our streamlined process results in quicker completion times and the attainment of even the most challenging objectives.
- Web development
- UX/UI Design
- Discovery Phase
- Mobile Development
- AWS and Cloud services consulting
- Test Automation
- Product-to-market launch
Web development
We employ diverse web programming methods for smooth platform operation. Our full web development cycle encompasses different programming languages for optimal technical solution architecture.
We analyze
- Choose your tech stack
- Create solution architecture
UX/UI Design
We create a comprehensive product from start to finish and offer customized web UX/UI design to meet your specifications. We always keep in mind the end-users to enhance their experience.
We analyze
- Fulfilling the client’s request
- Creating UX/UI design
- Improving end-user experience
Discovery Phase
We conduct thorough research on the client's business to identify areas for improvement before beginning any development work. Our planning phase is crucial to ensuring successful outcomes and delivering better results.
We analyze
- We conduct thorough resea
- We strategize
- We aim for an optimized result
Mobile Development
To ensure optimal productivity for your business on web and mobile devices, we offer a comprehensive mobile app development solution. Our services include complete native development for iOS and Android to cater to your client needs.
We analyze
- Create a convenient mobile web version
- iOS and Android platforms
- Full cycle development
AWS and Cloud services consulting
We offer AWS cloud consulting services to ensure the security of your corporate information. Our services will help you connect cloud servers for safe storage and understand the basic needs of cloud storage for your business.
We analyze
- Ensuring the security of your business
- Offering comprehensive consulting on cloud technology
- Providing the appropriate cloud solution
Test Automation
Before launching the project, we rigorously test the product with three types of test automation services: unit tests, E2E tests, and integration tests. This ensures that everything operates smoothly before you launch to the market.
We analyze
- Three test types
- Bug-fixing
- Triple-checking before launch
Product-to-market launch
We are dedicated to making your product a success with innovative ideas and a passion for excellence. Our commitment ensures your success and we meticulously prepare every aspect to launch your product in the market with confidence.
We analyze
- Comprehensive support for launch and beyond
- Market analysis
- Consulting for a successful launch
Case
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Implemented projects