CRM for travel companies and hotels
Comprehensive systems are deployed to organize tourist data, monitor travel activities, and deliver tailored loyalty rewards and offers
Why do you need CRM in tourism?
The CRM system meticulously records and stores comprehensive data on each tourist's interactions, including their travel history, preferred vacation type, and budget. This feature enables you to create customized offers that are likely to pique their interest. For instance, you could offer a tour of Italy to someone who has already visited and found it to be satisfactory, or send a special offer for their birthday.
Analysis of customer service processes
Analyzes your sales and service cycle
Customize customer cards and transactions
Create fields for storing travel history
Integration with the website and booking system
Automatic data collection
Customer base segmentation
Divide customers by interests, budget, and travel frequency
Setting up email marketing
Create personalized email campaigns
Personalization is the key to repeat sales
Retaining an existing customer is a more cost-effective strategy than attracting a new one. CRM is the foundation for building long-term relationships. Studies have shown that customers' loyalty increases significantly when they feel remembered, their preferences are taken into account, and they are offered relevant content. This strategic shift elevates your company from a mere tour seller to a personal travel consultant, offering a more comprehensive and personalized service to your clients.
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Increase in repeat sales
Effective work with the existing customer base -
Increasing the LTV (Lifetime Value) of the client
Each tourist brings more profit -
Growth of loyalty
A personalized approach creates an emotional connection -
Marketing efficiency
Targeted offers for different audience segments -
Automation of communications
Congratulations, reminders, newsletters work automatically -
Deep understanding of customers
Analytics helps to better understand the needs of the audience
Our approach
We manage your projects using established agile techniques to ensure collaboration between all parties involved. Our streamlined process results in quicker completion times and the attainment of even the most challenging objectives.
- Web development
- UX/UI Design
- Discovery Phase
- Mobile Development
- AWS and Cloud services consulting
- Test Automation
- Product-to-market launch
Web development
We employ diverse web programming methods for smooth platform operation. Our full web development cycle encompasses different programming languages for optimal technical solution architecture.
We analyze
- Choose your tech stack
- Create solution architecture
UX/UI Design
We create a comprehensive product from start to finish and offer customized web UX/UI design to meet your specifications. We always keep in mind the end-users to enhance their experience.
We analyze
- Fulfilling the client’s request
- Creating UX/UI design
- Improving end-user experience
Discovery Phase
We conduct thorough research on the client's business to identify areas for improvement before beginning any development work. Our planning phase is crucial to ensuring successful outcomes and delivering better results.
We analyze
- We conduct thorough resea
- We strategize
- We aim for an optimized result
Mobile Development
To ensure optimal productivity for your business on web and mobile devices, we offer a comprehensive mobile app development solution. Our services include complete native development for iOS and Android to cater to your client needs.
We analyze
- Create a convenient mobile web version
- iOS and Android platforms
- Full cycle development
AWS and Cloud services consulting
We offer AWS cloud consulting services to ensure the security of your corporate information. Our services will help you connect cloud servers for safe storage and understand the basic needs of cloud storage for your business.
We analyze
- Ensuring the security of your business
- Offering comprehensive consulting on cloud technology
- Providing the appropriate cloud solution
Test Automation
Before launching the project, we rigorously test the product with three types of test automation services: unit tests, E2E tests, and integration tests. This ensures that everything operates smoothly before you launch to the market.
We analyze
- Three test types
- Bug-fixing
- Triple-checking before launch
Product-to-market launch
We are dedicated to making your product a success with innovative ideas and a passion for excellence. Our commitment ensures your success and we meticulously prepare every aspect to launch your product in the market with confidence.
We analyze
- Comprehensive support for launch and beyond
- Market analysis
- Consulting for a successful launch
Case
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Implemented projects